FAQ

What are the timing stages?

Allow approximately 1–2 business days for processing after authorization, followed by an estimated 4–6 business days in transit after dispatch. More information appears in the Shipping Policy.

Are preference returns and product-problem returns both accepted?

Eligible requests can cover new, unused goods when a selection or preference changes, as well as damaged, defective, wrong, incomplete, or materially misdescribed goods. Submit the request within 30 days after delivery. Exchanges are available when approved and stock permits.

Do returns have a label or fee?

A free prepaid return label is packed with the order. Ask for help if it is absent or lost. Receive approval and the correct destination before sending the parcel. There is no restocking fee.

When is money returned?

Following approval, the original-payment refund is processed or initiated within 10 days. Financial-institution posting may take extra time.

How do I get help?

Current payment choices appear at checkout and tracking is provided when available. Reach the store through Contact Us; full return information is in the Refund Policy.